30-Day Refund Policy

Last updated: August 27, 2026

At Loose Screws, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

30-Day Return Window

You have 30 days from the date you receive your order to request a return or refund.

To be eligible for a return, your item must:

• Be unused and unworn

• Be in the same condition that you received it

• Include the original packaging, when applicable

• Be accompanied by your order number or proof of purchase

How to Request a Refund

To start a return, please contact us with your order number and a brief explanation of why you would like to return the item.

If your return is approved, we will provide instructions on where and how to send your item.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow your payment provider additional time to process and post the refund to your account. Processing times may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may ask you to provide photos of the item and packaging so we can resolve the issue quickly.

If the issue is confirmed, we will work with you to provide an appropriate replacement or refund.

Exchanges

If you'd like to exchange an item for a different size or product, please contact us within 30 days of receiving your order.

Exchanges are subject to product availability.

Non-Returnable Items

Certain items may not be eligible for return, including items that have been:

• Worn or used

• Washed

• Damaged after delivery

• Altered or modified

• Returned after the 30-day return period

Return Shipping

Unless the item is defective, damaged, or we sent you the wrong item, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or a defective product.

Late or Missing Refunds

If you haven't received your refund after it has been approved, first check with your bank or payment provider, as processing times can vary.

If you've completed these steps and still haven't received your refund, please contact us for assistance.

Questions

If you have any questions about our refund policy, please contact our customer support team through the contact information provided on our website.

Thank you for shopping with Loose Screws!